Refund policy

You cannot order or pay for anything via this website – all purchases take place in our shop at Landstraße 91 in Linz.

Exchange

Unused goods can be exchanged for a voucher in our shop within 14 days of purchase on presentation of the receipt.

Excluded from exchange are custom-made pieces, items made to order such as wedding rings, items with an engraving or an altered ring size or chain length, earrings for reasons of hygiene, and discounted goods.

Warranty

Your statutory warranty rights remain unaffected.

Questions

We are happy to answer any questions in our shop, by phone at +43 732 60 47 79 or by email at shop@franzcermak.com.